newsflash

~~reported by cleo~~

on 26 june 2008, ksn quarreled with that ill-bred boss, and even banged table wor!

according to eye witnesses at the scene, ksn, boss and the 2 service managers (read : engineers) were having their weekly service meeting, when the ib boss commented that the big boss (who's due in town next week) always say the singapore team has no teamwork.

bcos ksn was very frustrated that she had to deal with the iso preps by herself (not without TEAMWORK from her young team) she blurted that the singapore team really had no teamwork.

ib boss got really upset(later ksn learnt that ib boss has always been sensitive to this teamwork thing, but i think he is just in self-denial mode), and challenged ksn what she meant by that.

ksn cited the example of when the demanding customer wanted a quote on a certain spare part, she could not get the assistance from a cetain engineer and his manager(read : lazy).

ib boss refused to listen, and started shouting and accused ksn of not communcating with the engineer and manager. there was teamwork all right, it's just she had problem n communication.

of course ksn was very angry, because she stayed back to call the US factory AT NIGHT to seek advice on the subject matter, and worse, she learnt from ib boss that she was NOT supposed to contact the factory directly. what was she supposed to do? she just wanted to get back to the demanding customer as quickly as possible.

one thing i must tell you about this ksn. she cries easily. however, it was not tears of weakness, it was tears of anger!!

so in the midst of shouting and banging table by the ib boss, ksn reciprocated by banging table and argued back, with tears of anger.

i wish i could help ksn. she really was trying to do her job. later ib boss had a one-to-one talk with her after the eventful meeting, and told her basically she had to follow his lead, or else he will make life VERY DIFFICULT for her. he even cited what he did to her predecessor.

ksn is very perplexed. she knows she is doing the right thing, yet she is penalised for that, and the real reason she thinks is the company is so slow and messy, whatever she does now will piss those lazy people off, bcos she is rocking the boat.

i noticed that this weekend, ksn never brought her laptop home. i think she has given up trying to do the right thing. afterall, if you cant beat them, join them lor.

what do you think?

useless reply

Dear Ms Tan, Thank you for your feedback. We sincerely apologise for the inconvenience caused. We will highlight your feedback to our FairPrice Serangoon North Avenue 1 branch and the respective department and take actions to make the necessary action. We would also inform the relevant department of your suggestion for their review and consideration. Once again, we would like to thank you for your feedback and we look forward to serving you soon.

Please do not hesitate to contact our customer service hotline at 1800 552 2722, or email at general.feedback@fairprice.com.sg should have any enquiries.


Thank you & regards, Elaine Yeo
Customer Relations Officer

complaint letter to fairprice

I would like to feedback on the outlet at Serangoon North Ave 1.

It is frequently out of stock for many items. For example, today at 6pm, I went to get drinks. The shelf was empty for 1) Pokka Green Tea 2) Marigold Lemon Tea 3) Marigold Apple.

The service for this outlet is also not very good. There are always cartons in the aisles during peak hours, causing bottlenecks and difficulty to get products from the shelves. If I am not wrong, this outlet was recently renovated.

Please do something about it. I am from the FMCG industry and I am aware that most retail companies including Fairprice impose a fine on suppliers who are out of stock for listed skus. Then, why arent the drinks on the shelves and the shelves are literally EMPTY.

Thanks.

long silence

i just realised i havent been blogging for almost a month!

what have i been up to?

1. coming back on saturday to clear up inventory mess in warehouse
2. working 12 hour days mon-fri
3. preparing for stupid iso re-certification. apparently no one has been complying to the processes, now all trying to 生 documents that date back 1 year ago
4. correcting staff who have been working brainlessly for the last 2-8 years!

will be heading to boston again in late july. this time i know where to shop liao, and what to get (no more coach stuff for me)

will update again SOON